A provider has to pass a live video check before she can accept your booking. Here is what it proves, and what it does not cover.
Unlocks: accepting your booking
A provider cannot accept a request order, or unlock a chat, until she has passed the live video check. Our system blocks the action itself, not just the button.
Her first photo becomes the reference
The first photo on a provider profile is the identity anchor. Changing it sends her back through the check.
A live video, captured in the moment
The camera runs a short session with a coloured light challenge. A gallery upload cannot be used, so a saved photo of someone else will not pass.
Automatic face match
Amazon Rekognition keeps one frame from the session and compares it to the reference photo. The liveness score and the face match must both reach 90 percent.
A tick appears on her profile
Passing puts a small black and white tick next to her name, and the Verification section on her profile shows it.
What the badge means
A live person passed a camera check.
That person matches the first photo on the profile.
They can accept your booking, which an unverified provider cannot do.
What it does not mean
It is not a background or criminal record check.
It does not vouch for behaviour, punctuality or service quality.
It does not confirm their age.
Credits you pay are held in escrow, not sent straight to the provider. They stay held until you confirm the booking, or until the protection window ends, and they are frozen while a refund request is open.
Read how escrow works
You can still chat with her, and she can still reply. What she cannot do is accept your booking until she passes the live video check, so nothing can be locked in with an unverified provider.
Keep chatting inside the app, so we have a record.
Never pay outside the platform. Escrow cannot protect it.
Report anything that feels off and we will look into it.